Introduction to Tourism and Hospitality in BC Introduction to Tourism and Hospitality in BC

Introduction to Tourism and Hospitality in BC

This textbook is an introduction to the tourism and hospitality industry in British Columbia, and is written with a first year college and university audience in mind. It is a collaborative work with input from educators, industry leaders, employers, and past graduates of BC's tourism and hospitality management programs. All chapters have been reviewed by experts in the field. Each chapter is organized thematically moving from a global, then national, and finally provincial context. Chapters contain "Spotlight On" boxes that highlight an organization, business, or other key component and "Take a Closer Look" features that encourage further reading on particular subjects.

Chapter 1. History and Overview

Chapter 2. Transportation

Chapter 3. Accommodation

Chapter 4. Food and Beverage Services

Chapter 5. Recreation

Chapter 6. Entertainment

Chapter 7. Travel Services

Chapter 8. Services Marketing

Chapter 9. Customer Service

Chapter 10. Environmental Stewardship

Chapter 11. Risk Management and Legal Liability

Chapter 12. Aboriginal Tourism

Chapter 13. Careers and Work Experience

Chapter 14. Back to the Big Picture: Globalization and Trends